Support answers from your own content
An assistant that answers from your help pages and hands off to staff.
Short answer. It answers customer questions using your own help pages, policies and product details, and shows the source of each answer. When it cannot answer with confidence, it passes the question to your team.
sound familiar?
What we build for it
Your support inbox fills with questions your site already answers. Customers will not search a help centre, and your team repeats the same replies all day.
An assistant on your site
Chat that answers from your pages, in your wording.
Sources shown
Each answer links to the page it came from.
Hand-off to staff
Questions it cannot answer go to a person with the history attached.
A monthly gap report
The questions it missed, so you know what to write next.
Services behind it
The parts of the team that would do the work.
AI assistants and chatbots
Answers for customers and staff, from your documents.
Answer-ready content
Short, sourced answers to real buyer questions.
APIs and integrations
Your CRM, payments and calendars, connected.
Questions we get
How does an AI support assistant work?
It answers customer questions using your own help pages, policies and product details, and shows the source of each answer. When it cannot answer with confidence, it passes the question to your team.
What if the assistant gives a wrong answer?
It shows sources and hands uncertain questions to staff. All answers are logged, so we can fix the cause.
Does it use our customers' data to learn?
No. We set up the provider so your data is not used for training, and document where it goes.
Do we need a big help centre first?
No, but it needs some real content to work from. We can help you write the first set of answers.
Tell us what you’re building.
- A call about the goalThe budget, the deadline and what success looks like.
- A written scopeWhat we build, in what order, and the quote.
- Work in sprintsA demo at the end of each one.