Draft for the owner's review. Not legal advice.
Who we are
ConnectXMedia is a business based in Toronto, Ontario. This policy explains what personal information we collect through this website, why we collect it and what choices you have. We aim to follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and, for people in Quebec, Law 25.
Who is responsible
Our privacy officer is responsible for how we handle personal information and for answering your questions.
[Owner to confirm: privacy officer name and contact email]
What we collect
We collect only what you give us through the forms on this site. There are two: the project request form and the free AEO check form. They ask for:
- Your name
- Your email address
- Your company
- Your phone number (optional)
- Your website address
- Details about your project or what you would like checked
We do not ask for payment details, government identifiers or health information. Please do not include them in free-text fields.
Like most servers, ours also keeps basic technical logs, such as IP address, browser type, pages requested and the time of the request. We use these to keep the site working and secure.
Why we use it
We use your information to:
- Reply to your request and prepare for a conversation with you
- Run the free AEO check and send you the result
- Follow up on the request you made
- Keep the site secure and working
We do not sell your personal information. We do not use it to make automated decisions about you.
Analytics and cookies
The site may use Google Analytics, but only if the site owner turns it on. Where it is on, consent mode is set so that analytics cookies are off by default. Analytics cookies are not set unless you accept them, and you can block or clear cookies at any time in your browser settings. [Owner to confirm: add a consent choice on the site before turning analytics cookies on.]
Cookies that are strictly needed for the site to work do not need your consent. If analytics is not enabled, we do not use analytics cookies at all.
How forms are delivered
When you submit a form, your details are sent by email to our team. They are also held in the mailbox and systems where we manage enquiries. Only people who need them to respond can access them.
Who we share it with
We share personal information only with service providers who help us run the site and handle your request, for example our hosting setup, Cloudflare, which sits in front of the site, and our email provider. If analytics is turned on, Google receives the usage data described above, subject to your consent choices.
These providers may process information outside Canada, including in the United States, where it may be subject to local laws. We ask providers to protect it appropriately. We may also disclose information where the law requires.
Where it is kept and how long
The site is hosted on a virtual private server that we control, behind Cloudflare. Emails and records of enquiries are kept for as long as needed to deal with your request and the reasonable follow-up that comes after, then deleted or anonymised. [Owner to confirm: retention periods]
How we protect it
We use measures suited to the sensitivity of the information, including encrypted connections (HTTPS), restricted access and software updates. No system is perfectly secure, and we will tell you and the regulator where the law requires us to after an incident that creates a real risk of significant harm.
Your rights
You can ask us to:
- Tell you what personal information we hold about you
- Correct information that is wrong
- Delete your information, where we are not required to keep it
- Withdraw your consent, for example to analytics cookies or to being contacted
- Give you a copy of your information in a common format, where Law 25 applies to you
To make a request, contact our privacy officer using the details above. We will respond within the time the law allows. If you are not satisfied, you can complain to the Office of the Privacy Commissioner of Canada, or, if you are in Quebec, to the Commission d'accès à l'information.
Children
This site is meant for businesses and is not aimed at children. We do not knowingly collect information from anyone under 13 (in Quebec, under 14 without parental consent).
Changes to this policy
We may update this policy. The latest version will always be on this page, and we will describe significant changes in a clear way.