AI assistants and chatbots
Answers for customers and staff, from your documents.
Short answer. An AI assistant answers questions from customers or staff using your own pages, documents and policies, and shows the source for each answer. When it is unsure, it hands the question to a person rather than guessing.
What is included
For businesses answering the same customer or staff questions all day, with the answers already written down somewhere.
Answers from your content
Your service pages, help articles and policies, indexed and kept up to date.
Sources on every answer
The reader can see which page or document an answer came from.
Hand-off to staff
Questions the assistant cannot answer go to a person with the conversation attached.
Logs and monthly review
Questions asked, answers accepted and gaps in your content, reviewed with you.
How it runs
Readiness
The job, the data and what good output looks like.
Prototype
A working version on real questions in weeks.
Build
Security, hand-offs and logging added.
Measure
Accuracy and time saved, reviewed monthly.
Questions we get
What is an AI assistant for a business?
An AI assistant answers questions from customers or staff using your own pages, documents and policies, and shows the source for each answer. When it is unsure, it hands the question to a person rather than guessing.
What if the assistant gets it wrong?
It shows its sources and passes uncertain questions to staff. Every answer is logged so we can find and fix the cause.
Will it use our data to train a public model?
No. We set up provider accounts so your data is not used for training, and document where it is stored.
Where does it live?
On your website, in your help centre or inside a staff tool, depending on the job. The placement is decided in the scope.
Related services
Often scoped together with this one.
Voice agents
Phone and voice assistants that answer, book and hand off.
Private AI knowledge base
One chat over your documents and systems, on your servers.
AI agents and automation
Repetitive work, done by software you can audit.
Tell us what you’re building.
- A call about the goalThe budget, the deadline and what success looks like.
- A written scopeWhat we build, in what order, and the quote.
- Work in sprintsA demo at the end of each one.