Maintenance and support
Updates, fixes and a named contact, monthly.
Short answer. Maintenance covers regular updates, security patches, backups, small fixes and a named person to contact. It keeps what we built, or what you already run, working as software and browsers change.
What is included
For businesses with a live site or app that needs someone responsible for keeping it healthy.
Updates and security patches
Frameworks, plugins and servers kept current on a schedule.
Backups that are tested
Daily copies, with restores tried and checked.
Small fixes and changes
A set number of hours each month for edits and bug fixes.
A named contact
One person who knows your setup and replies to your messages.
How it runs
Review
What runs where, and what is fragile today.
Plan
A written move or upgrade, with a rollback.
Set up
Hosting, pipeline, alerts and backups built and tested.
Maintain
Updates, fixes and a named contact each month.
Questions we get
What does website and app maintenance include?
Maintenance covers regular updates, security patches, backups, small fixes and a named person to contact. It keeps what we built, or what you already run, working as software and browsers change.
Can you maintain something you did not build?
Usually, after a short review of the setup. We list any risks we find before you sign up.
What if we need more hours than the plan includes?
We tell you before going over, and you choose whether to add hours. Nothing is billed without your agreement.
Can we cancel?
Yes. The terms are in the written plan, including how much notice is needed and how we hand everything back.
Related services
Often scoped together with this one.
Cloud hosting and migration
A move to modern hosting without downtime.
CI/CD and Docker
Every change tested and shipped the same way.
Monitoring and uptime
Alerts before customers notice.
Tell us what you’re building.
- A call about the goalThe budget, the deadline and what success looks like.
- A written scopeWhat we build, in what order, and the quote.
- Work in sprintsA demo at the end of each one.